Frequently Asked Questions
Everything you need to know about your Justice Tour merch and apparel.
How long will it take for my order to ship?
Standard domestic shipping typically takes 5-7 business days. For limited edition drop items or pre-orders, please refer to the specific timeline listed on the product page.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain tour-exclusive items may be final sale.
How do I know what size to order?
Most of our hoodies and tees feature an oversized, streetwear fit. We recommend checking the detailed size chart available on each product page to find your perfect match.
Do you offer international shipping?
Yes, we ship to Beliebers worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.
Are the products authentic official merchandise?
Yes, this is the official Justin Bieber online store. All products are 100% authentic and designed in collaboration with the artist's creative team.